Frequently Asked Questions

FAQ

Here are some of the most frequently asked questions we receive.

About Facility

Ｑ：About Check-in and Check-out time
The check-in time is 15:00~24:00, and the check-out time is 10:00.
Ｑ：Is there a parking lot?
2 Cars for free. (Reservation required)
The parking location is explained in the house guide that will be sent to you before your stay.
*Reservations are required in advance to use the parking lot.
Ｑ：Can I use the kitchen / dining room?
Yes, you can freely use the kitchen and dining area in the shared space.
・It is available from 6:00 to 21:00.
Ｑ：About rental items
Travel books, umbrellas, hot spring supplies (shampoo, etc.), and baby chairs (Bambo) are provided free of charge.
We rent out nightwear for a fee of 200 yen.
有償1,000円でAplicaベビーベッド(2歳まで)を貸し出しております。
貸切利用の場合のみ、有償2,000円～でNINTENDO SWITCH（ソフト4本付き）を貸し出しております。
ご利用時は予約時のコメント欄からご希望の旨をお知らせ下さい。
Ｑ：Is there a washing machine?
There is a fully automatic washing and drying machine (free of charge).
・It is available from 8:00 to 20:00.
Ｑ：Can I smoke inside the accommodation?
The entire facility is non-smoking.
There is a designate smoking area in the outside carport.

Ｑ：Is there a toilet in each room?
We have a dedicated toilet for each room outside the rooms.
Ｑ：Is there only a shower room available?
Yes, there is only a shower room available.
For those who want to soak in a bathtub, we recommend the Yamato Onsen, which is a 5-minute walk away.
We provide free rental sets for the Onsen from the accommodation.
Ｑ：Can I watch terrestrial TV in the room?
Except for room #201, all other rooms can watch terrestrial TV.
Room #201 can watch terrestrial TV on TVer.
Ｑ：About Wi-Fi connection
The Wi-Fi password is listed in the house guide provided in the room.
Ｑ：Is it cramped when used by the maximum number of people?
I think it might feel a bit cramped when all the beds for the maximum number of people are laid out.
Ｑ：Is there any provision for drinking water or hot water in the room?
The kitchen sink has a water purifier installed.
There is a BALMUDA electric kettle for hot water.

Ｑ：What are the transportation options from Kanazawa Station?
①About a 7-minute drive from Kanazawa Station.
②From bus stop 6 at Kanazawa Station, take the Kanazawa Loop Bus (Right Loop) and get off at RL3 Moriyama 1-chome stop. From there, it's a 4-minute walk.
③It costs about 900 yen (around 2km) by taxi.
Ｑ：Is there a convenience store around the accommodation?
There is a FamilyMart within a 3-minute walking distance.
In addition, there is also a drugstore about a 5-minute walk away.
Ｑ：Are there any restaurants around the accommodation where I can have breakfast?
There are convenience stores, McDonald's, and Sukiya nearby where you can have breakfast.
Ｑ：Are there any restaurants near the accommodation where we can have dinner?
There are popular izakayas, sushi restaurants, and family restaurants within a 5-minute walk from the property.

Ｑ：Can children stay at the accommodation?
It is possible for children to stay at the accommodation.
The child fee for the room-only plan is as follows:
・Children aged 3 ~ 13 years old, will be charged the same as adults.
・Children under 2 years old can stay for free.
・Aplicaベビーベッド(2歳まで)1,000円／泊でご用意できます
Ｑ：Can pets stay at the accommodation?
Pets are not allowed to stay, we apologize for any inconvenience.
Ｑ：What is the maximum number of people allowed to stay?
The maximum number of guests allowed is 18 for the entire building rental. For private room reservations, there are 2 rooms for 4 people and 1 room for 7 people."
Ｑ：Is it possible to change the number of guests after the reservation is confirmed?
Yes, but our cancellation policy applies to any changes in the number of guests.
Ｑ：Is it possible to cancel the reservation after it has been confirmed?
Yes, cancellations within 24 hours are free of charge.
Cancellations after that will be subject to our cancellation policy.

Ｑ：Do you provide meal service?
We offer accommodation plans with meals included.
Ｑ：Are there staff members at the accommodation during my stay?
Our staff is not stationed on-site.
The emergency contact information will be provided in the house guide that will be sent the day before.
Ｑ：If I have a question, how can I contact you?
Here is Businese Line.You can use it to contact us.
For anything else, please contact us by email using the address below or by phone during reception hours.
E-mail：yayuimarueast@gmail.com
TEL：080-7856-2445 （Reception hours : 9:00-18:00）